REFUNDS – ON THE DAY SALES (e.g . those paying by card via the turnstiles on the day of racing)
As a racecourse which operates throughout the Winter months, Wetherby fully appreciates the risk that the weather can occasionally pose to a race meeting. Therefore, the company believes it is fair to everybody concerned, that, with respect to charges, a clear abandonment policy is adopted. The Wetherby Steeplechase Committee Limited abandonment charges policy in relation to daily sales of general admission purchases as follows:
- Abandonment before completion of the 1st race – 100% refund
- Abandonment before completion of the 3rd race – 50% refund
- Abandonment thereafter the 3rd race – No refund
In the event of abandonment, no refunds will be issued on the day. A message will be posted on the day on our website with full refund information for those who have purchased on the day.
REFUND – ADVANCE SALES – General Admission advance bookings made directly via wetherbyracing.co.uk of Premier, Paddock and Course Enclosure including Premier Plus and White Rose Packages.
- Abandonment before completion of the 1st race – 100% credit with option of refund
- Abandonment before completion of the 3rd race – 50% credit
- Abandonment thereafter the 3rd race – No refund
Please note that the refund policy may be amended dependent on abandonment circumstances. In this instance, we will place the relevant refund information on the website immediately following the abandonment and we will contact all pre-purchasers with specific abandonment information. Otherwise the general policy for full abandonment is to be adhered to as follows:
Within 48hrs of the raceday, advance purchasers will receive an email notifying them that their admissions have been cancelled and credit for the total value of their order put on their account, which will remain valid for use in full or part-payment of future admissions or packages within a period of 12 months. Information will also be provided to users regarding application for a refund should that be preferred.
You do not need to return any tickets to us UNLESS you have purchased packages which include monetary value vouchers. i.e. Tote Betting Vouchers and/or Refreshment or Drinks Vouchers. In this instance you must return your packages to us in order to receive a full refund. Please return packages to us at the following address: Ticket Office, Wetherby Steeplechase Committee Ltd, The Racecourse, York Road, Wetherby, LS22 5EJ. We would recommend a signed for or registered post service for returning high value orders to us.
REFUNDS – HOSPITALITY – Private Suite and Dine & View Packages
Special abandonment conditions are applied for purchases of Private Suite and Dine and View packages. This will be detailed to you at the time of booking.
Refunds and/or transfers for these packages will be dealt with individually by the Hospitality department and a member of the Hospitality team will contact you directly to discuss.
A selection of Hotels and B&Bs can be found in Wetherby and the surrounding areas.
TRAVELODGE – Various locations near Wetherby Racecourse
https://www.travelodge.co.uk/uk/west-yorkshire/wetherby/wetherby-racecourse/index.html
HOW TO APPLY
To register your interest in becoming an Annual Badge Holder or to request information, please telephone the Racecourse Office on 01937 582035 or email info@wetherbyracing.co.uk.
THE BENEFITS OF BECOMING A WETHERBY ANNUAL BADGE HOLDER ARE:
- Guaranteed Premier Enclosure admission to every Wetherby Race Fixture, saving up to 70% on the price of annual daily admission
- Reserved ‘C’ Car Park Permit and the opportunity to upgrade to the exclusive Badge Holders ‘A’ Car Park
- Priority turnstile entrance
- Race programme for every Wetherby fixture, saving £50.00 across the full season
- FREE entry to a number of selected race fixtures across Yorkshire and the UK between October 2022 and September 2023, saving on average £20.00 per badge holder per visit
- FREE entry to selected Yorkshire county cricket fixtures between April and September 2023, saving on average £18.00 per badge holder per visit
- Discounted Restaurant Dining Packages. Save £20 per badge holder when booking a Dine & View or White Rose Package
- 10% discount on Private Suite Hospitality packages
- Bring a guest to the races for free! at a selected fixture in 2023
Numerous Tote facilities are located within each enclosure, and we have numerous independent Bookmakers who also attend.
There is also a William Hill Betting shop in the Paddock where fixed odds betting is available.
Betting Rings are located in the Paddock and Course enclosures. Any queries, feedback or complaints arising from bets placed with Bookmakers at Wetherby Racecourse must be directed to the Racecourse Betting Compliance and all enquiries should be directed to:
email: mainoffice@rbc-uk.com
telephone: 01480 499180
For more information about the RBC please visit their website below:
Photography with mobile phones and small compact cameras is permitted on the Racecourse in all areas normally open to the public.
Racegoers entering the Racecourse grounds with a high-level camera equipment (any camera other than mobile phone or small point and shoot camera) must sign a daily photography permit, which can be obtained from the Racecourse office.
Flash photography is not permitted in any circumstances.
Professional and press photographers wishing to attend a race meeting must contact the Racecourse for accreditation prior to arrival.
Official Photographer to Wetherby Racecourse is Alan Wright, telephone: 01695 724504 or visit his website www.officialphotographersuk.com
Car parking is provided within the Racecourse grounds and is FREE of charge. Directional parking signage is displayed and car park attendants are on hand to assist you.
If you have pre-purchased your admission please ensure you know which Enclosure you have booked for and have followed the parking instructions on your E-Ticket.
‘CARS TO COURSE’
Our ‘Cars to Course’ admission allows one car and up to 4 adults entry to the Course enclosure. #
If you have pre-purchased Cars to Course Admission please check the map before arrival to ensure you know where you are heading. The Course Enclosure is situated in the middle of the Racetrack itself, and so when you come in via the main York Road Entrance, you need to turn LEFT at the top of the hill following directional signage. Everyone else will be going straight on, so it can be easy on a busy day to simply ‘follow the crowd’.
Please be advised that our admission turnstiles no longer accept cash and admission on the day is now by card-payment only.
Cash is accepted in all other areas of the Racecourse, but we encourage you to use card and contactless payment throughout where possible.
There are cash machine facilities within the Bramham Hall and Level 2 foyer of the Millennium Stand.
There is no cash machine facility within the course enclosure.
Tote kiosks offer a ‘Cash-Back’ service when placing bets.
Concessions
Accompanied children aged 17 years and under are admitted Free of charge to all enclosures. We do not admit unaccompanied children to the Racecourse enclosures, neither do we allow unaccompanied children free access between enclosures once inside. We advise that proof of age may be requested at the turnstiles.
Please note: To assist with Covid-19 planning, we do now ask that all advance bookings made include an admission for everyone attending, including all children. general admission tickets for children do not attract a fee and £0.00 child admissions do not attract the 0.50p booking fee. Packages for children which include hospitality, food and/or reserved areas will attract a child pricing fee and booking fee.
Childcare Facilities
Premier Enclosure
Baby changing is provided on Levels 2,3, & 4.
High Chairs are available in the White Rose, Dine & View Restaurants and Private Suites for use by Patrons subject to availability.
Paddock Enclosure
Our ‘Parenting Facility’ located in the Cottage in the Paddock Enclosure, has everything you require to feed and change your baby in privacy and warmth.
A baby change unit, sink, and microwave are provided for your use.
The Bramham Hall Cafe also has high-chairs available for use on the day.
Course Enclosure
The enclosure has limited baby changing facilities. There is a small play area for children supplemented on busier days or school holidays by other activities. Please check with the racecourse for details. Goal Posts are set out for the Children away from the track and ball games are permitted in this area.
Parking for coaches is provided within the Racecourse grounds. Coaches are able to drop-off and pick-up at designated points close to the main turnstile entrances.
Complimentary Paddock admission will be provided for coach drivers who present their Driver’s Manifest/Worksheet to the main turnstile. (Only one complimentary admission per coach).
Wetherby Racecourse aims to provide the highest standard of service to its customers, who we believe to be the most important element of our business.
Please click this link to view our Customer Care Policy.
CONCESSIONS
If a disability requires a racegoer to be accompanied to, and at the races, by a registered Personal Assistant, one complimentary admission will be provided for the Personal Assistant at the entrance on the day. Facilities for disabled racegoers are provided in all of our enclosures. For further accessibility information please contact the Racecourse.
PARKING
Disabled parking is provided immediately adjacent to the main entrance for those using the Premier or Paddock Enclosures. Cars may drive into the Course Enclosure subject to normal charges. Disabled parties can be catered for by prior arrangement.
Note: The racecourse does not provide ambulatory aids and parking is subject to availability.
FACILITIES
Premier Enclosure
The Wetherby Millennium Stand provides a ground floor access to Levels 1 and 2 together with passenger lifts serving all levels. Disabled toilet facilities are provided on all levels. A disabled viewing area is provided on Level 2.
Paddock Enclosure
A disabled toilet facility is provided within the Bramham Hall which also has level ground floor access. The majority of outside areas within the Paddock Enclosure are tarmacked. There is a raised viewing platform near the finishing post.
Course Enclosure
The enclosure has limited disabled toileting. Level access is provided to the Course bar and cafe.
Our best prices are always available on-line via this website.
PREMIER & PADDOCK ENCLOSURE
General Admission Premier and Paddock tickets attract a £2.00 Advance Booking discount per admission when booked ahead of the meeting via this website.
A further discounted Concession* Ticket is also available to purchase in advance.
Advance booking discounts close 24 hours prior to the raceday, please see full information further below.
Once advance booking discounts close, tickets may be booked in advance at the ‘On the Day’ price, and will still include a complimentary racecard.
A £2.00 Group Booking discount per ticket is also applied to bookings made for parties of 10 or more.
Purchases of White Rose Restaurant packages do not qualify for any advance booking discount, but do qualify for Group Booking discount on purchases of 10 or more.
COURSE & CARS TO COURSE ENCLOSURE
Course Enclosure Advance Booking Discount saves £2.00 per ticket on the ‘On the Day’ price. A further discounted Concession admission is also available.
Cars to Course Enclosure Advance Booking Discount saves £5.00 on the ‘On the Day’ price. No Concession ticket is available for this enclosure.
Please note that Racecards are not included with any admission purchase into Course or Cars to Course Enclosure and Group Discounts are also not available.
ADVANCE BOOKING DISCOUNT CONDITIONS
- Advance Booking Discounts close 24 hours prior to the raceday. i.e. For a Saturday raceday, discounts will close at 11.59pm on the Thursday prior.
- Thereafter tickets may still be purchased via the website at the ‘On the Day’ price, and will also still include a complimentary racecard.
- Ticket admission via our turnstiles on the day of racing, does not include racecards which may be purchased with your admission at £2.00 each.
- Advance Booking Discounts will not apply to any other package or admission other than those specified.
GROUP BOOKING DISCOUNT CONDITIONS
- Group Booking discount can only be applied when you book directly via the website www.wetherbyracing.co.uk in advance of the meeting.
- Group Booking discount cannot be applied when purchasing on the day via the turnstiles.
- Group Booking discount will automatically apply when 10 or more relevant adult admissions are placed in your basket in the online shop.
- Group Booking discount will not apply to any other admission or package other than those specified above and cannot be used in conjunction with any other concession, discount or child ticket or package.
- Group Booking discounts will apply with Advance Sale Discounts, so ensure you book at least 24 hours prior to the raceday to qualify for both.
- We regret that we are not able to apply the Group Booking Discount to orders for any subsequent and additional admissions you may need, so please ensure you order for the correct amount of tickets you require at the time of booking.
GENERAL TICKET INFORMATION
All of our advance admissions and racegoer packages are administered by E-Ticket, so you will require an email and the ability to print out your tickets.
Booking Fees of 0.50p per ticket apply to a maximum of 24 tickets (£12.00)
Please check you are booking for the correct enclosure or package as tickets once purchased are non-refundable/non-transferable.
In the instance of racing being abandoned, automatic refunds for purchases of general admission will be made within 14 working days. Full details can be found within our terms and conditions.
Parking is free of charge at the racecourse and no booking is required.
CONCESSIONS*
We offer further discounts for those aged 66 years of age and over and for students. Full information can be found in the Concessions section of the FAQ’s.
Dogs are not allowed into any of the enclosures on race days with the exception of assistance dogs, water can be provided upon request.
Wetherby does not operate a formal dress code in any of the enclosures. Those racegoers who wish to use the Premier Enclosure are kindly requested to wear smart casual clothing and dress for the weather!
‘Enclosures’ are the different areas of the Racecourse that you can access.
Wetherby have three different enclosures, Premier, Paddock and Course. Each offer varying facilities and admission pricing.
To find the best ‘Enclosure’ for you, please refer to our ‘Make the most of your day‘ section of our website which also provides additional information on all aspects of your raceday experience…
Qualified First Aiders are on duty in all of the enclosures. If you require first aid assistance, please speak to a member of the Racecourse staff.
Numerous bars and catering facilities are provided within each enclosure. For more detailed information please visit our Enclosures page. Additional outside bars and catering units are provided at many of our feature and feature plus race meetings.
Racegoers are not permitted to bring any personal supplies of food or drink into the Paddock or Premier enclosures. Exceptions can be made for those with special dietary requirements and with young children.
Racegoers may take food and drink into the Course and Cars to Course Enclosure for personal consumption. No glass receptacles, please. No Barbeques.
In the interest of safety and for the comfort of others, please note that glasses and bottles are not permitted outside in any part of the Racecourse except in signed and designated areas.
Helicopter landing facilities are available by prior arrangement with Wetherby Racecourse. Telephone the Racecourse Office on 01937 582035.
There is a fee of £50 for Helicopters that wish to land at Wetherby Racecourse on non-racing business.
The nearest light aircraft landing facilities are located at the Yorkshire Gliding Club, Rufforth.
Wetherby Racecourse are committed to minimising risks, dealing quickly and humanely with injuries and maintaining the highest possible quality of life for the animals in our care. At every meeting we have three specially qualified Equine Veterinary Surgeons appointed to look after the welfare of all horses in action. There is also an HRA Veterinary Officer in attendance.
It is standard policy that in the event of a horse requiring veterinary treatment whilst on site, screens will be erected round the horse. It is designed to afford the vet and the patient some privacy.
Equidistant between Leeds, York and Harrogate, Wetherby Racecourse is conveniently situated, just minutes from the A1 and with close links to the M1 and M62. See our How to Find Us section for more information.
E-Tickets
We have implemented a new E-ticketing system on our website. On ordering you will immediately receive an automatic confirmation email. Please ensure that you read it fully to understand your method of admission to the race meeting. Depending on which admissions you have purchased, there may be additional E-Ticket documents attached that you will need to print off or download to bring with you on the raceday.
Lost and Stolen Badges
Unfortunately, Wetherby Racecourse can take no responsibility for lost or stolen badges.
Hospitality and Premier Plus admission badges are posted out, Three weeks prior to the race day, using Royal Mail standard first class post, once released from this office we can claim no responsibility for them. Orders with a value of £400.00 or more will be posted out ‘Signed For’.
Please refer to our terms and conditions.
We offer a discount for Racegoers who are aged 66 and over of £5.00 reduction per person into our Premier or Paddock Enclosures or £3.00 reduction per person into the Course Enclosure.
These discounts are available on advance booking via this website (thereby obtaining the best possible price) or they are also offered at the turnstiles, subject to admission availability.
Please note that we will no longer be offering on the day concessions in our 2022-2023 season.
Proof of age may be requested at the turnstiles.
First race times vary, and for the majority of our fixtures, the gates and all facilities open 2 1/2 hours in advance of the first race. However, we may open earlier for busy fixtures. We will never open before 10.00am. Opening times for each meeting can be viewed on our fixtures page.
The Racecourse Office is open during normal office hours, 9am to 5pm, Monday to Friday, as well as on racedays.
Photography with mobile phones and small compact cameras is permitted on the Racecourse in all areas normally open to the public.
Racegoers entering the Racecourse grounds with a high-level camera equipment (any camera other than mobile phone or small point and shoot camera) must sign a daily photography permit, which can be obtained from the either the Main Turnstile Information Point, The Owners and Trainers Entrance or the Racecourse Office or can be downloaded via the link below and handed in for approval on the day.
Wetherby Photography Permit 2022
Flash photography is not permitted in any circumstances.
Professional and press photographers wishing to attend a race meeting must contact the Racecourse for accreditation prior to arrival.
Official Photographer to Wetherby Racecourse is Alan Wright, telephone: 01695 724504 or visit his website www.officialphotographersuk.com
Racegoers are welcome to bring picnics into the car parks including the ‘Cars to Course’ car park.
Racegoers are not allowed to bring food/drink into either the Paddock or Premier Enclosures, unless for specific dietary requirements or for young children.
Detailed information on Public Transport links to the Racecourse is available on our How To Find Us page.
A Race Card or Race Programme is the essential guide for the day’s events and provides details of all the ‘runners and riders’.
The Race Card also contains useful information, adverts and articles.
Race Cards are available to purchase from the following locations:
- The Main Turnstile – Paddock and Premier ‘On the day’ sales positions
- The Information Point within the Paddock Enclosure
- Tote sales point within the Centre of Course Enclosure.
The price for a Racecard sold on the day is currently £2.00
Advance Booking – Racecards are not able to be purchased in advance, however from July 2024, all advance ticket purchases of either Premier or Paddock Enclosure now also include a complimentary racecard which you can collect on entry.
The Raceday Ready App
For those of you that might prefer a paperless racecard on the day, download to your phone the FREE Raceday Ready App available on the Google Play and App Store.
This will provide you with Wetherby’s runners and riders, and keep you up to date with non-runners on the day, and also contains useful on-the-go information, competitions and offers. The app also provides raceday information for all UK Racecourses so is a handy app for those that race regularly.
Refunds on tickets or badges will only be made in the event that racing is abandoned or in conjunction with our new Covid-19 cancellation policy. Please refer to our terms and conditions.
DINE & VIEW RESTAURANT
The Dine & View Restaurant is located within the luxury trackside suites within the Wetherby Millennium Stand and offers a private table for the day in a trackside suite positioned close to the winning line with a viewing balcony. The package includes VIP Admission badges and a four-course Grand Buffet Luncheon. Booking can be made on this website subject to availability.
WHITE ROSE SUITE
The White Rose offers excellent value for money. This suite does not afford a view of the racetrack, but does offer you a comfortable base for the day, offering a full table served cash bar and a private table from which to come and go from when you pre-book one of our packages below:
The White Rose Bistro – available on all Standard and Feature Racedays
Relaxed dining to suit….
Priced at between £50-£55 per person dependant on fixture date, this package includes :
Premier Enclosure E-Ticket admission | Reserved private table for the day | Racecard | Two-Courses from the Bistro Menu on the day. (Third course can be added and paid for on the day if required).
We also offer a walk-in dining service on the day, subject to availability.
The White Rose Restaurant Package – Available on our Feature Plus Meetings – The bet365 Charlie Hall Saturday | Boxing Day and 27th December.
Package includes:
Premier Enclosure E-Ticket admission | Reserved private table for the day | Racecard | Three course A La Carte Restaurant Menu.
No walk in service is available on these days.
Child pricing is available every day.
For more information on our hospitality packages and restaurants please visit the hospitality section of our website.
The majority of our admissions are now facilitated by E-Tickets, which we advise are printed off to be scanned on entry. We can scan tickets from your mobile device but please ensure you have all the codes readily available. We suggest that you screen-shot them ahead of attendance, so you can retrieve them if for any reason your connectivity to the internet fails on the day.
E-Ticket codes are unique and can only be scanned once. duplicate e-tickets will not allow access.
Please ensure you go to the correct admission point for your enclosure as follows:
Course Enclosure – Park in the main public car park and go through the Course Enclosure Turnstile Point.
Cars to Course – You have purchased a ticket to park in the middle of the Racecourse, at the top of the drive ensure you are in the right hand lane and turn right into the Centre of Course Crossing, where the steward will scan your tickets before allowing you to proceed.
Paddock – Park in the main public car park and go to the designated Paddock E-Ticket point at the main turnstile building.
Premier – Park in the main public car park and go to the designated Premier E-Ticket point at the main turnstile building, where your ticket will be scanned and you will be provided with a Premier Enclosure access badge which facilitates your entry into the Premier Enclosure.
Wetherby Racecourse cannot guarantee the validity of any tickets or badges unless purchased directly from The Racecourse.
To assist compliance with the Health Act 2006, it is against the law to smoke inside any facility or Grandstand within Wetherby Racecourse and where you see the Non-Smoking signs. Smoking is also not permitted on hospitality and bar balconies.
Smoking is permitted in all other outside areas.
Those partaking of tobacco products are requested to use the smoking receptacles provided.
Race Sponsorship is an ideal way to promote your company and build brand awareness, and it can also be used to celebrate a special occasion.
Please go to the Sponsorship section of this website or contact us for more information.
We offer a discount to students with a valid photographic student ID Card.
£5.00 reduction into the Paddock or Premier Enclosure.
£3.00 reduction into the Course Enclosure.
These discounts are available on advance booking, thereby obtaining the best possible price by also obtaining an advance booking discount or can be purchased on the day (subject to availability)
There are no public telephones located within the Racecourse. If you have to make an urgent call please contact a member of the Racecourse Stewarding team who can assist.
The facility to transfer between the enclosures is available on most race days subject to availability. The Transfer fee will be the difference between the advertised enclosure prices on the day.
Course Enclosure to Paddock – is available at every race fixture from the Course Entrance Kiosk (Please ask a steward for directions).
Paddock Enclosure to Premier – is available at the majority of our fixtures subject to availability, however this can never be guaranteed so the best way to ensure your gain entry to the Enclosure of choice is by pre-booking.
The transfer kiosk is located within the Paddock Enclosure, opposite The Millennium West Stand.
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